Thank you for Kvation’ing with us. We hope you are happy with your booking. However, if you would like to cancel or get a refund, Please see below for more information on the refund & cancellation policy.
Introduction #
The hosts set the cancellation and refund policy for each of their listings, which can be seen on the Rental Listing Page.
Cancelation Policies #
There are three cancellation refund policies (moderate, firm, and strict). You can see which policy the host set for their rental by the rental features, that is circled in the above image for your reference.
Moderate #
Full Refund if canceled at least 15 days before check-in
- Guests can cancel until 15 days before check-in for a full refund.
- If the guest cancels between 15 days and 24 hours before check-in, guests will be responsible for 50% of the rate for all nights (the service fee is not refunded).
- If the guest cancels after that, the guest will be responsible for 100% of the booking.
Firm #
Full Refund if canceled at least 30 days before check-in
- Guests can cancel until 30 days before check-in for a full refund.
- If guests cancel between 15 and 30 days before check-in, the guest will be responsible for 50% of the rate for all nights (the service fee is not refunded).
- If the guest cancels less than 15 days before check-in, guests are still responsible for the total cost of the booking.
- Guests can also receive a full refund if they cancel within 24 hours of placing a booking if the cancellation occurs at least 15 days before check-in.
Strict #
Full Refund if canceled within 48 hours of booking, and at least 30 days before check-in
- To receive a full refund, guests need to cancel within 48 hours of placing booking, and the cancellation must occur at least 30 days before check-in.
- If guests cancel after 48 hours of placing booking and before 30 days before check-in, they will be responsible for 50% of the rate for all nights (the payment processing cost included in the nightly rate, and the Kvation service fee is not refunded)..
- If guests cancel after that, guests will be responsible for 100% of the booking.
If your cancelation qualifies for a refund, please reach out to KVation support with your booking number, and the name, email, and phone number used to book the canceled rental (after it has been canceled).
How to Cancel Your Booked Rental #
You can submit cancelations from kvation.com > Account > Bookings > select the “Booking #” in question > you can then click the “Cancel Booking” button to cancel the booked rental.
Then
Refund Process #
If your cancelation qualifies for a refund, please reach out to KVation support with your booking number, and the name, email, and phone number used to book the canceled rental (after it has been canceled.
Pending your method of payment, refunds can show on your Credit Card or Bank statement 3-10 business days from after KVation or the rental Host submitted the refund (which averagely gets submitted within 3 business days)
Exceptions #
if you need support for something else, please message your rental Host first from your booked rental listing page, and if you would like to still open a support ticket with Kvation, please do so on kvation.com/contact.
The Kvation Resolution Team may decide to override a host’s selected refund policy in the following situations:
- You are not allowed into the rental.
- The rental is missing a bedroom or kitchen.
- The rental is flooded or otherwise uninhabitable.
- The rental is clearly not as described on its Kvation listing page (not just a slight difference).
- Or in another situation that the Kvation Resolution Team deems applicable.
Important:
- Issues must be reported to Kvation Guest Support within 24 hours of check-in in order to be eligible for a resolution case review.
- Photo or video documentation is required to help the resolution team assess whether a refund or exception is appropriate, or if it would be best addressed through a public review on the Listing page of the rental.
- You must also contact the host directly as soon as an issue arises, to give them the opportunity to resolve it promptly. This step is required for the Kvation Resolution Team to consider your claim.
Questions #
If you have any questions concerning the host’s refund policies, please contact us on kvation.com/contact
